Return Policy
Return & Replacement Policy
Please inspect your order promptly. Eligible damaged, defective or incorrect products can be reported within the period below.
Eligible situations
- Product received physically damaged.
- Wrong product or variant delivered.
- Item is missing from the package.
- Product is dead on arrival or has a verified manufacturing defect.
Conditions
Keep the original box, invoice, accessories, labels, serial/IMEI details and packaging intact. The product must not show accidental damage, misuse, liquid damage, unauthorised repair or altered serial numbers.
Unboxing evidence
For transit damage, missing items or wrong delivery, a clear continuous unboxing video is strongly recommended. Photographs and troubleshooting information may also be requested to validate the claim.
Non-returnable items
- Change-of-mind, colour preference or compatibility mistakes after opening.
- Activated or registered mobile phones without a verified defect.
- Used screen guards, cases, earphones and hygiene-sensitive accessories.
- Products damaged after delivery or missing original contents.
Inspection and resolution
After inspection, an approved claim may be resolved through replacement, repair support, store credit or refund, depending on stock, product condition, brand policy and applicable law.
Refund timeline
Approved refunds are initiated to the original payment method. Bank or payment-provider processing can normally take 5–10 business days after initiation. Shipping charges may be non-refundable unless the order was incorrect or damaged in transit.
Manufacturer warranty
After the replacement window, eligible hardware issues are normally handled under the manufacturer’s warranty through its authorised service centre. Warranty coverage and exclusions are controlled by the manufacturer.
Send your order number and evidence.
Do not courier an item until our support team confirms the return instructions.